Are your products handmade?
Yes. Every piece is handcrafted by skilled artisans. Slight variations in embroidery and finish are natural and make each item unique.
Where are your products sourced from?
All products are ethically sourced from artisan communities in India, supporting craftsmanship and fair trade practices.
What materials do you use?
We work with premium textiles like cotton, velvet, silk, dupion silk, and traditional embroidery threads such as zardozi, gota patti, and woolwork.
Do cushion covers include fillers?
No. All cushion listings are for covers only, unless specifically mentioned otherwise.
How do I care for these products?
We recommend spot cleaning or professional dry-cleaning. Avoid machine washing and tumble drying to protect delicate embroidery.
Do you ship internationally?
No, we ship across only in Poland currently.
How long does delivery take?
Poland: 2–5 business days
- Shipping time may vary depending on location.
What is your return policy?
We accept returns within 14 days for unused products in original packaging, except custom orders. Contact us at kalaaoncollection@gmail.com to start a return.
Do you offer gift packaging?
Yes. Gift wrapping and handwritten notes are available on request.
Can I request custom orders?
Yes! Custom sizes, fabrics, or embroidery may be available depending on artisan schedule. Contact us for custom requests.
Do you work with interior designers and bulk gifting?
Yes — we collaborate with designers, wedding planners, and corporate gifting clients. Contact us to discuss your project.